If you are in any way unhappy with any of your purchases, you can return all unused goods, in their original packaging, within 14 days for a refund or exchange. When returning items please include the original, or a copy of the invoice that we supplied, if you have any questions or concerns you should email us with a description of fault or reason for return along with the make, model or name of the product and we will be happy to advise and provide a solution. At Kempston Radiators we also meet the requirements of the Data Protection Act, 1998.
Should a replacement product be required we will arrange for our couriers to deliver the new item and collect the faulty/damaged item at the same time, this will minimise the inconvenience to you, please make sure that the item to be collected is packed or wrapped, as the couriers will not collect non-packaged goods, and will be unable to leave the replacement, if they are unable to collect the return, if this does happen you may be liable for a second delivery attempt charge of £8 + Vat.
If an exchange or return is due to simply changing your mind or having ordered the wrong item, then all original or subsequent delivery fees, along with collection fees (if you request us to arrange the collection) are applicable and non refundable. A collection is currently charged at £18 + VAT.
If you require a refund, we will credit your origional payment method within 7 days of receipt of the returned product. Please note that the delivery charge is non-refundable. For faulty goods, we will either replace the goods or refund you in full (including delivery charges) refunds for faulty goods are made within 28 days of receipt.
Your statutory rights are unaffected.
You may cancel your order at any stage before, and up to 14 days after the goods are delivered to you by notifying us in writing at the address or emailing us. We aim to process your order for dispatch on the same day of receiving it. Consequently, even if you do cancel your order shortly after placing it, it is possible that we may be unable to prevent goods you have ordered being dispatched to you, if this is the case, you may then be required to return the order to us, for items not required but do require a refund they must be returned at your cost to us within 14 working days and un-used in the original packaging.
Our Address for Returns is:
Woburn Rd Industrial Estate
If you have received faulty or damaged goods please use our Contact Form and explain the problem, and if you require a simple collection and credit, or a replacement item, we will normally respond to all emails within 1 working day, during a normal day.
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